Don't worry! If your order hasn't arrived yet, here's what you can do:

Please wait 2-3 working days - goods are usually delivered within this time.

Track your shipment: log in to your account or use the tracking code to see where your package is.

Contact the courier: if you have doubts or delays, you can contact the courier directly for updated information.

Contact us: If you have already tried the previous solutions and have not yet received your order, do not hesitate to contact us. Together we will find a solution quickly!

Remember: we are always here to help you and will do our best to get your order to you as soon as possible.

The tracking number is a unique code that allows you to follow the path of your order. You can find it by logging into your account or in your shipping confirmation email. With the tracking number, you will be able to monitor the status of your shipment and contact the courier in case of need.

Shipping costs vary based on the weight and volume of the goods, starting from €5.50. For bulky or oversized shipments, our staff will contact you to agree on the best rate.

Yes, the goods are always insured during transport. However, it is not responsible for any damage or delays that occur after the package has been handed over to the courier. We recommend that you sign "SPECIFIC RESERVE" upon receipt of the package and check the goods carefully. In case of damage, you will be able to request a refund from the courier and us for a replacement of the product.

If you have not received your tracking number, you can:

Check your account.

Contact us to request the tracking number to be sent to you.

If the goods have arrived damaged, it is important that you sign the delivery note with "SPECIFIC RESERVATION". This is essential to be able to request a refund from the courier and replacement of the product. Contact us to let us know the problem and for assistance.

We apologize for the delay in your order! To understand the causes of the delay and find the best solution, we ask you to contact us. We will do our best to meet your needs and expectations.

The lack of an item may depend on:

Shipping in two packages: check the delivery note to see if your order was shipped in multiple packages.

Lack of availability: in this case, you will be contacted to receive a refund or to arrange shipping of the product as soon as it is available.

Logistics error: If you received a different product than the one you ordered, contact us to let us know the problem. We will send you the correct product or refund the amount.

To notify us of the problem, send us a photo of the product received and your order number. We will try to resolve the problem as soon as possible.

To help you resolve the problem, please send us a description of the missing parts and, if possible, the reference number found in the instruction manual. We will send you the missing pieces as soon as possible.

In all cases, do not hesitate to contact us if you have any questions or problems. Our customer service is available to help you!

Did you change your mind? No problem! Returning an item with Project Wellness is quick and easy. Here's how to do it:

You have 14 days to return the product from the date of receipt.

Make sure the product is in its original condition, with the original box well sealed and placed in external packaging to protect it during transport.

If the original box is not available, we may apply a 40% penalty on the value of the product.

The return shipping costs are your responsibility and you can choose the courier you prefer.

Fill out the returns form and print it.

Send the package to:

[insert address]

Remember to include the returns form inside the package.

You can also request a return directly from your account, in the "Returning goods" section.

You will receive a refund for your order within 14 days of confirmation of the return by our warehouse. For returns, the refund time may be slightly longer as our warehouse must first check the condition of the returned product.

Within 14 days of receiving the return, we will check the conditions of your return as soon as we receive it. We will inform you via email of the outcome of the check and the subsequent refund.

The time it takes to receive your return depends on the courier you choose. In general, it takes 2 to 5 working days. Once we receive the product, we will take a maximum of 5 days to verify it and proceed with the refund.

The entire return process may therefore take up to 15 days.

Absolutely yes! All the prices you see on our site already include 22% VAT, for total transparency from the first glance.

We care about your convenience, which is why we offer you different payment methods to satisfy every need:

PayPal: the most popular and secure method, with the possibility of paying even without a PayPal account using a simple rechargeable card. The commissions are paid by us!

Stripe: an innovative and reliable payment system for fast and secure transactions.

Bank Transfer: for those who prefer tradition, with crediting times ranging from 1 to 3 working days (or 1 day in the case of bank to bank transfer).

Credit Card: the classic method for maximum immediacy, with the security guaranteed by the Visa, Mastercard and American Express circuits.

Installment through Consel: only for private individuals and with expenditure exceeding €750. Find out more about this convenient option at this link.

Certainly! Your data is safe with us. The information relating to your credit card (number and expiry date) never passes through our server, but is processed directly by PayPal or Banca Sella on encrypted servers (SSL) for maximum protection.

You will recognize a secure site by the presence of a padlock in the browser bar and the words "HTTPS" at the beginning of the web address. Furthermore, the server will automatically verify your card number, without any operator being able to see it.

Certain! For private individuals, we offer the Consel service for amounts over €750. With "Instalments online" you can pay for your order in convenient installments directly online. For further details and to activate payment in installments, consult the page of the product you are interested in and click on the "Consel" button.

To activate the leasing service, you must have a company history of at least 2 years. Once the request has been sent, our operators will carry out the necessary checks.

The service provides the choice of a predefined number of installments with a redemption value from 1% to 3%. For more details and to receive a personalized quote, contact our staff.

At the moment, to avoid technical problems, all discount codes are deactivated. We constantly work to offer you the best prices, but on some occasions we launch special promotions with dedicated discount codes.

You can receive these codes by subscribing to our newsletter or following us on social networks. The most important promotions are always highlighted on our main page.

Make sure you have the discount code handy before finalizing your purchase.

The discount coupons cannot be combined with other ongoing promotions, with the exception of the birthday discount coupon.

We believe in the quality of our products and the satisfaction of our customers. For this reason we offer the best guarantee on the market: if you are not completely satisfied with your purchase, you can return the product and get a full refund or replacement, without any questions!

We are at your disposal for any clarification and to help you find the best solution for you.

Most tools arrive disassembled and packaged to ensure safe and convenient shipping. The assembly instructions are included in the packaging or are sent via email.

Some products are already assembled, as specified on the product page.

For the machines displayed in the showroom, you can choose to purchase them already assembled or partially disassembled with delivery on pallets (EU). We also offer a paid home assembly service, with variable prices based on the tool. Contact our staff for more information.

On our website you will find guides and tutorials to help you make the best use of our products.

If you need more specific information or personalized assistance, please contact us! We will be happy to help you.

If a product is out of stock and we aren't sure when it will be back in stock, you can join the waiting list and we will notify you as soon as it is back in stock.

If you need the product immediately, we will offer you valid alternatives with similar characteristics.

We update our stock in real time, so you can always check availability on the product sheet.

Our website offers detailed descriptions of each product, with technical information, images and videos.

If you need additional information that you cannot find on the site, you can send us a question and we will answer you as soon as possible.

If a product is currently unavailable, it may be for one of these reasons:

Inventory synchronization in progress: in this case, the product should be back in stock soon.

Incoming material: the product is arriving at our warehouse and will be available soon.

Product made to order: the product is ordered/produced only after order confirmation, with variable waiting times.

In any case, don't worry! Here are the solutions:

• Wait for the product to arrive
• Replace the item with a similar or better one (at no additional cost)
• Receive a refund (if the order has already been paid)

"Availability on order" means that the tool is ordered/produced only after order confirmation. Waiting times vary depending on the type of product (for example, RIG or customized products require longer production times).

By choosing a "made to order" product, you will be sure of receiving an item made specifically for you, with the features and finishes you desire.

In addition to simply shipping the tools, we offer a convenient home assembly service. A team of expert installers will take care of everything, for a stress-free experience.

For orders over €3,500 + VAT, you have two options:

• Online quote service: fill out the form on our website and you will receive a personalized proposal.
• Request via email: send us a list of the desired items and we will send you a tailor-made quote.

If you are interested in reselling our products, please send us an email…. with the subject "RETAILERS". We will evaluate your request and, if the requirements are met, we will contact you to define the details of the collaboration.

The product warranty varies based on the type of tool, each item has the duration of the warranty specified in the characteristics. For information on the warranty we recommend that you consult the dedicated page.